/* Paleta granate/vino alineada con el bot cegidcontable.
   :root = tema oscuro (por defecto); [data-theme="light"] = tema claro. */
:root {
  --bg-color: #160D11;
  --text-color: #F3ECEE;
  --hint-color: #A79AA0;
  --link-color: #E08AA0;
  --button-color: #6E1B34;
  --button-text-color: #ffffff;

  --glass-bg: rgba(44, 26, 32, 0.72);
  --glass-border: rgba(255, 255, 255, 0.07);
  --glass-shadow: 0 3px 14px rgba(0, 0, 0, 0.45);

  --accent-gradient: linear-gradient(135deg, #83243F 0%, #E08AA0 100%);
  --col-open: #E08AA0;
  --col-progress: #D9A441;
  --col-resolved: #5BCB84;
  --prio-high: #F07A78;
  --prio-normal: #A79AA0;
  --card-bg: rgba(36, 20, 25, 0.85);
}

[data-theme="light"] {
  --bg-color: #F6EFEE;
  --text-color: #241017;
  --hint-color: #8A757C;
  --link-color: #6E1B34;
  --button-color: #6E1B34;
  --button-text-color: #ffffff;

  --glass-bg: rgba(255, 255, 255, 0.72);
  --glass-border: rgba(62, 14, 29, 0.08);
  --glass-shadow: 0 2px 10px rgba(62, 14, 29, 0.06);

  --accent-gradient: linear-gradient(135deg, #6E1B34 0%, #9A3A54 100%);
  --col-open: #9A3A54;
  --col-progress: #C6902F;
  --col-resolved: #2E7D46;
  --prio-high: #C0392B;
  --prio-normal: #A8969C;
  --card-bg: rgba(255, 255, 255, 0.96);
}

* { box-sizing: border-box; margin: 0; padding: 0; }

body {
  font-family: 'Inter', sans-serif;
  background-color: var(--tg-theme-bg-color, var(--bg-color));
  color: var(--tg-theme-text-color, var(--text-color));
  min-height: 100vh;
  min-height: 100dvh;
  display: flex;
  flex-direction: column;
  padding: 12px;
  overflow-x: hidden;
  touch-action: manipulation;
  transition: background-color 0.3s, color 0.3s;
  -webkit-user-select: none;
  user-select: none;
}

#app {
  width: 100%;
  max-width: 1100px;
  margin: 0 auto;
  display: flex;
  flex-direction: column;
  gap: 12px;
  flex: 1;
  min-height: 0;
  animation: fadeIn 0.4s ease-out;
}

@keyframes fadeIn {
  from { opacity: 0; transform: translateY(8px); }
  to { opacity: 1; transform: translateY(0); }
}

.app-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  flex-wrap: wrap;
}

.app-header__titles h1 {
  font-size: 1.35rem;
  font-weight: 700;
  background: var(--accent-gradient);
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
  background-clip: text;
}

.app-header__titles p {
  color: var(--tg-theme-hint-color, var(--hint-color));
  font-size: 0.85rem;
}

.view-switch {
  display: inline-flex;
  background: var(--glass-bg);
  border: 1px solid var(--glass-border);
  border-radius: 999px;
  padding: 3px;
  gap: 2px;
}

.view-switch__btn {
  border: none;
  background: transparent;
  color: var(--tg-theme-hint-color, var(--hint-color));
  font: inherit;
  font-size: 0.85rem;
  font-weight: 600;
  padding: 8px 14px;
  border-radius: 999px;
  cursor: pointer;
}

.view-switch__btn.is-active {
  background: var(--button-color);
  color: var(--button-text-color);
}

.view { display: none; flex: 1; min-height: 0; flex-direction: column; }
.view.is-active { display: flex; }

.kanban-toolbar {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-bottom: 8px;
}

.btn-ghost {
  border: 1px solid var(--glass-border);
  background: var(--glass-bg);
  color: var(--tg-theme-text-color, var(--text-color));
  font: inherit;
  font-size: 0.8rem;
  font-weight: 600;
  padding: 8px 12px;
  border-radius: 10px;
  cursor: pointer;
}

.kanban-status {
  font-size: 0.8rem;
  color: var(--tg-theme-hint-color, var(--hint-color));
}

.kanban-board {
  display: grid;
  grid-template-columns: repeat(3, minmax(220px, 1fr));
  gap: 10px;
  overflow-x: auto;
  overflow-y: hidden;
  padding-bottom: 8px;
  flex: 1;
  min-height: 0;
  -webkit-overflow-scrolling: touch;
  scroll-snap-type: x mandatory;
}

.kanban-column {
  display: flex;
  flex-direction: column;
  min-width: 240px;
  max-height: calc(100dvh - 140px);
  background: var(--glass-bg);
  border: 1px solid var(--glass-border);
  border-radius: 14px;
  box-shadow: var(--glass-shadow);
  scroll-snap-align: start;
  overflow: hidden;
}

.kanban-column[data-status="open"] { border-top: 3px solid var(--col-open); }
.kanban-column[data-status="progress"] { border-top: 3px solid var(--col-progress); }
.kanban-column[data-status="resolved"] { border-top: 3px solid var(--col-resolved); }

.kanban-column.is-drop-target {
  outline: 2px solid var(--link-color);
  outline-offset: -2px;
}

.kanban-column__head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 12px 14px 8px;
  flex-shrink: 0;
}

.kanban-column__head h2 {
  font-size: 0.92rem;
  font-weight: 700;
}

.kanban-column__count {
  min-width: 22px;
  height: 22px;
  padding: 0 6px;
  border-radius: 999px;
  background: rgba(148, 163, 184, 0.25);
  font-size: 0.75rem;
  font-weight: 700;
  display: inline-flex;
  align-items: center;
  justify-content: center;
}

.kanban-column__cards {
  flex: 1;
  overflow-y: auto;
  padding: 8px;
  display: flex;
  flex-direction: column;
  gap: 8px;
  min-height: 80px;
  -webkit-overflow-scrolling: touch;
  touch-action: pan-y;
}

.ticket-card {
  background: var(--card-bg);
  border: 1px solid var(--glass-border);
  border-radius: 12px;
  padding: 12px;
  cursor: grab;
  touch-action: none;
  position: relative;
  transition: box-shadow 0.15s ease, transform 0.15s ease, opacity 0.15s ease;
}

.ticket-card:active { cursor: grabbing; }

.ticket-card.is-dragging {
  opacity: 0.35;
  transform: scale(0.98);
}

.ticket-card__meta {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 6px;
}

.ticket-card__id {
  font-size: 0.75rem;
  font-weight: 700;
  color: var(--link-color);
  letter-spacing: 0.02em;
}

.ticket-card__prio {
  font-size: 0.68rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  padding: 2px 7px;
  border-radius: 999px;
  background: rgba(148, 163, 184, 0.2);
  color: var(--prio-normal);
}

.ticket-card__prio.is-high,
.ticket-card__prio.is-emergency {
  background: rgba(248, 113, 113, 0.18);
  color: var(--prio-high);
}

.ticket-card__subject {
  font-size: 0.92rem;
  font-weight: 600;
  line-height: 1.3;
  margin-bottom: 8px;
  -webkit-user-select: text;
  user-select: text;
}

.ticket-card__footer {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  font-size: 0.75rem;
  color: var(--tg-theme-hint-color, var(--hint-color));
}

.ticket-card__client {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  max-width: 65%;
}

.drag-ghost {
  position: fixed;
  top: 0;
  left: 0;
  z-index: 9999;
  pointer-events: none;
  width: min(260px, 80vw);
  opacity: 0;
  transform: translate3d(-9999px, -9999px, 0) rotate(2deg);
  transition: opacity 0.08s ease;
}

.drag-ghost.is-visible {
  opacity: 0.95;
}

.drag-ghost .ticket-card {
  box-shadow: 0 12px 28px rgba(0, 0, 0, 0.35);
  cursor: grabbing;
}

.glass-card {
  background: var(--glass-bg);
  backdrop-filter: blur(12px);
  -webkit-backdrop-filter: blur(12px);
  border: 1px solid var(--glass-border);
  border-radius: 16px;
  padding: 24px;
  box-shadow: var(--glass-shadow);
}

.form-group { margin-bottom: 20px; }
.form-group label {
  display: block;
  font-size: 0.9rem;
  font-weight: 600;
  margin-bottom: 8px;
}

.form-control {
  width: 100%;
  padding: 12px 16px;
  border-radius: 12px;
  border: 1px solid var(--glass-border);
  background: rgba(15, 23, 42, 0.35);
  color: var(--tg-theme-text-color, var(--text-color));
  font-family: 'Inter', sans-serif;
  font-size: 1rem;
  outline: none;
  -webkit-user-select: text;
  user-select: text;
}

[data-theme="light"] .form-control {
  background: rgba(255, 255, 255, 0.8);
}

.form-control:focus {
  border-color: var(--button-color);
  box-shadow: 0 0 0 3px rgba(154, 58, 84, 0.28);
}

textarea.form-control { resize: vertical; min-height: 120px; }

select.form-control {
  appearance: none;
  background-image: url("data:image/svg+xml;charset=UTF-8,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='currentColor' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3e%3cpolyline points='6 9 12 15 18 9'%3e%3c/polyline%3e%3c/svg%3e");
  background-repeat: no-repeat;
  background-position: right 12px center;
  background-size: 16px;
  padding-right: 40px;
}

.btn-primary {
  width: 100%;
  padding: 14px 20px;
  border-radius: 12px;
  border: none;
  background: var(--accent-gradient);
  color: #fff;
  font-family: 'Inter', sans-serif;
  font-size: 1.05rem;
  font-weight: 600;
  cursor: pointer;
  display: flex;
  justify-content: center;
  align-items: center;
  gap: 8px;
}

.btn-primary:active { transform: scale(0.98); }

.user-info {
  display: flex;
  align-items: center;
  gap: 12px;
  margin-bottom: 24px;
  padding-bottom: 20px;
  border-bottom: 1px solid var(--glass-border);
}

.toast {
  position: fixed;
  bottom: 20px;
  left: 50%;
  transform: translateX(-50%) translateY(100px);
  background: var(--button-color);
  color: var(--button-text-color);
  padding: 12px 24px;
  border-radius: 30px;
  font-size: 0.95rem;
  font-weight: 500;
  opacity: 0;
  transition: all 0.3s cubic-bezier(0.68, -0.55, 0.265, 1.55);
  z-index: 1000;
  max-width: 90vw;
  text-align: center;
}

.toast.show {
  transform: translateX(-50%) translateY(0);
  opacity: 1;
}

.error-box {
  background: #fee2e2;
  color: #991b1b;
  padding: 16px;
  border-radius: 12px;
  margin-top: 12px;
  font-family: monospace;
  white-space: pre-wrap;
  font-size: 0.85rem;
}

.sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

.sheet-backdrop {
  position: fixed;
  inset: 0;
  background: rgba(0, 0, 0, 0.55);
  z-index: 2000;
  opacity: 0;
  transition: opacity 0.25s ease;
}

.sheet-backdrop.is-visible { opacity: 1; }

.ticket-sheet {
  position: fixed;
  left: 0;
  right: 0;
  bottom: 0;
  z-index: 2001;
  max-height: 88dvh;
  background: var(--glass-bg);
  border: 1px solid var(--glass-border);
  border-bottom: none;
  border-radius: 20px 20px 0 0;
  box-shadow: 0 -8px 32px rgba(0, 0, 0, 0.35);
  display: flex;
  flex-direction: column;
  transform: translateY(100%);
  transition: transform 0.28s cubic-bezier(0.32, 0.72, 0, 1);
  backdrop-filter: blur(16px);
  -webkit-backdrop-filter: blur(16px);
}

.ticket-sheet.is-open { transform: translateY(0); }

.ticket-sheet__handle {
  width: 40px;
  height: 4px;
  border-radius: 999px;
  background: var(--glass-border);
  margin: 10px auto 0;
  flex-shrink: 0;
}

.ticket-sheet__header {
  display: flex;
  gap: 10px;
  padding: 12px 16px 8px;
  align-items: flex-start;
}

.btn-icon {
  border: 1px solid var(--glass-border);
  background: transparent;
  color: var(--tg-theme-text-color, var(--text-color));
  width: 36px;
  height: 36px;
  border-radius: 10px;
  cursor: pointer;
  flex-shrink: 0;
  font-size: 1rem;
}

.ticket-sheet__title-wrap { min-width: 0; flex: 1; }

.ticket-sheet__id {
  font-size: 0.78rem;
  font-weight: 700;
  color: var(--link-color);
}

.ticket-sheet__subject {
  font-size: 1.05rem;
  font-weight: 700;
  line-height: 1.25;
  margin-top: 2px;
}

.ticket-sheet__meta {
  font-size: 0.78rem;
  color: var(--tg-theme-hint-color, var(--hint-color));
  margin-top: 4px;
}

.ticket-sheet__tabs {
  display: flex;
  gap: 6px;
  padding: 0 16px 8px;
  border-bottom: 1px solid var(--glass-border);
}

.ticket-sheet__tab {
  flex: 1;
  border: none;
  background: transparent;
  color: var(--tg-theme-hint-color, var(--hint-color));
  font: inherit;
  font-size: 0.85rem;
  font-weight: 600;
  padding: 10px 8px;
  border-radius: 10px 10px 0 0;
  cursor: pointer;
  border-bottom: 2px solid transparent;
}

.ticket-sheet__tab.is-active {
  color: var(--link-color);
  border-bottom-color: var(--link-color);
}

.ticket-sheet__body {
  flex: 1;
  overflow-y: auto;
  padding: 14px 16px 24px;
  -webkit-overflow-scrolling: touch;
}

.ticket-sheet__panel { display: none; }
.ticket-sheet__panel.is-active { display: block; }

.panel-toolbar {
  display: flex;
  gap: 8px;
  align-items: center;
  margin-bottom: 8px;
}

.panel-hint {
  font-size: 0.75rem;
  color: var(--tg-theme-hint-color, var(--hint-color));
  margin-bottom: 12px;
}

.panel-subtitle {
  font-size: 0.82rem;
  font-weight: 700;
  margin: 14px 0 8px;
  color: var(--tg-theme-hint-color, var(--hint-color));
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.btn-secondary {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 10px 14px;
  border-radius: 10px;
  border: 1px solid var(--glass-border);
  background: rgba(154, 58, 84, 0.14);
  color: var(--link-color);
  font: inherit;
  font-size: 0.85rem;
  font-weight: 600;
  cursor: pointer;
}

.btn-sm {
  width: auto;
  padding: 10px 16px;
  font-size: 0.88rem;
}

.form-control--file {
  padding: 10px;
  font-size: 0.85rem;
}

.attachment-list {
  list-style: none;
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.attachment-list--inline { margin-top: 8px; }

.attachment-item {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 10px 12px;
  border-radius: 10px;
  border: 1px solid var(--glass-border);
  background: var(--card-bg);
}

.attachment-item__icon {
  width: 32px;
  height: 32px;
  border-radius: 8px;
  background: rgba(154, 58, 84, 0.16);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 0.9rem;
  flex-shrink: 0;
}

.attachment-item__info {
  flex: 1;
  min-width: 0;
}

.attachment-item__name {
  font-size: 0.85rem;
  font-weight: 600;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.attachment-item__size {
  font-size: 0.72rem;
  color: var(--tg-theme-hint-color, var(--hint-color));
}

.attachment-item__remove {
  border: none;
  background: transparent;
  color: var(--prio-high);
  font-size: 1.1rem;
  cursor: pointer;
  padding: 4px 8px;
}

.note-list {
  list-style: none;
  display: flex;
  flex-direction: column;
  gap: 10px;
  margin-bottom: 14px;
}

.note-item {
  padding: 12px;
  border-radius: 12px;
  border: 1px solid rgba(245, 158, 11, 0.35);
  background: rgba(245, 158, 11, 0.08);
}

.note-item__head {
  display: flex;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 6px;
  font-size: 0.72rem;
  color: var(--tg-theme-hint-color, var(--hint-color));
}

.note-item__badge {
  font-weight: 700;
  color: var(--col-progress);
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.note-item__body {
  font-size: 0.88rem;
  line-height: 1.4;
  -webkit-user-select: text;
  user-select: text;
  white-space: pre-wrap;
}

.note-form {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.note-empty {
  font-size: 0.85rem;
  color: var(--tg-theme-hint-color, var(--hint-color));
  text-align: center;
  padding: 20px 8px;
}

/* === Bloque D — Client CRM === */

.clients-toolbar {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-bottom: 10px;
}

.clients-search {
  flex: 1;
}

.form-control--search {
  padding-left: 38px;
  background-image: url("data:image/svg+xml;charset=UTF-8,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%2394a3b8' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3e%3ccircle cx='11' cy='11' r='8'%3e%3c/circle%3e%3cline x1='21' y1='21' x2='16.65' y2='16.65'%3e%3c/line%3e%3c/svg%3e");
  background-repeat: no-repeat;
  background-position: 12px center;
  background-size: 16px;
}

.clients-count {
  font-size: 0.8rem;
  color: var(--tg-theme-hint-color, var(--hint-color));
  white-space: nowrap;
}

.clients-grid {
  display: flex;
  flex-direction: column;
  gap: 8px;
  overflow-y: auto;
  flex: 1;
  min-height: 0;
  -webkit-overflow-scrolling: touch;
  padding-bottom: 16px;
}

.client-card {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 14px 16px;
  background: var(--glass-bg);
  border: 1px solid var(--glass-border);
  border-radius: 14px;
  cursor: pointer;
  transition: transform 0.12s ease, box-shadow 0.12s ease;
}

.client-card:active {
  transform: scale(0.98);
}

.client-card__avatar {
  width: 42px;
  height: 42px;
  border-radius: 50%;
  background: var(--accent-gradient);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1rem;
  font-weight: 700;
  color: #fff;
  flex-shrink: 0;
  text-transform: uppercase;
}

.client-card__info {
  flex: 1;
  min-width: 0;
}

.client-card__name {
  font-size: 0.92rem;
  font-weight: 600;
  line-height: 1.3;
}

.client-card__email {
  font-size: 0.78rem;
  color: var(--tg-theme-hint-color, var(--hint-color));
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.client-card__badge {
  min-width: 26px;
  height: 26px;
  padding: 0 8px;
  border-radius: 999px;
  background: rgba(154, 58, 84, 0.16);
  color: var(--link-color);
  font-size: 0.78rem;
  font-weight: 700;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

/* Client Profile Sheet */

.client-sheet {
  position: fixed;
  left: 0;
  right: 0;
  bottom: 0;
  z-index: 2001;
  max-height: 92dvh;
  background: var(--glass-bg);
  border: 1px solid var(--glass-border);
  border-bottom: none;
  border-radius: 20px 20px 0 0;
  box-shadow: 0 -8px 32px rgba(0, 0, 0, 0.35);
  display: flex;
  flex-direction: column;
  transform: translateY(100%);
  transition: transform 0.28s cubic-bezier(0.32, 0.72, 0, 1);
  backdrop-filter: blur(16px);
  -webkit-backdrop-filter: blur(16px);
}

.client-sheet.is-open { transform: translateY(0); }

.client-sheet__handle {
  width: 40px;
  height: 4px;
  border-radius: 999px;
  background: var(--glass-border);
  margin: 10px auto 0;
  flex-shrink: 0;
}

.client-sheet__header {
  display: flex;
  gap: 10px;
  padding: 12px 16px 8px;
  align-items: flex-start;
}

.client-sheet__title-wrap {
  display: flex;
  align-items: center;
  gap: 12px;
  flex: 1;
  min-width: 0;
}

.client-sheet__avatar {
  width: 48px;
  height: 48px;
  border-radius: 50%;
  background: var(--accent-gradient);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.2rem;
  font-weight: 700;
  color: #fff;
  flex-shrink: 0;
  text-transform: uppercase;
}

.client-sheet__info {
  min-width: 0;
  flex: 1;
}

.client-sheet__name {
  font-size: 1.1rem;
  font-weight: 700;
  line-height: 1.25;
}

.client-sheet__email {
  font-size: 0.8rem;
  color: var(--tg-theme-hint-color, var(--hint-color));
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  margin-top: 2px;
}

.client-sheet__stats {
  display: flex;
  gap: 8px;
  padding: 8px 16px 12px;
}

.stat-chip {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 2px;
  padding: 10px 8px;
  border-radius: 12px;
  background: var(--card-bg);
  border: 1px solid var(--glass-border);
}

.stat-chip__value {
  font-size: 1.35rem;
  font-weight: 700;
  color: var(--link-color);
  line-height: 1;
}

.stat-chip__label {
  font-size: 0.68rem;
  font-weight: 600;
  color: var(--tg-theme-hint-color, var(--hint-color));
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.client-sheet__tabs {
  display: flex;
  gap: 6px;
  padding: 0 16px 8px;
  border-bottom: 1px solid var(--glass-border);
}

.client-sheet__tab {
  flex: 1;
  border: none;
  background: transparent;
  color: var(--tg-theme-hint-color, var(--hint-color));
  font: inherit;
  font-size: 0.85rem;
  font-weight: 600;
  padding: 10px 8px;
  border-radius: 10px 10px 0 0;
  cursor: pointer;
  border-bottom: 2px solid transparent;
}

.client-sheet__tab.is-active {
  color: var(--link-color);
  border-bottom-color: var(--link-color);
}

.client-sheet__body {
  flex: 1;
  overflow-y: auto;
  padding: 14px 16px 24px;
  -webkit-overflow-scrolling: touch;
}

.client-sheet__panel { display: none; }
.client-sheet__panel.is-active { display: block; }

.client-ticket-list {
  list-style: none;
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.client-ticket-item {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  padding: 12px;
  border-radius: 12px;
  background: var(--card-bg);
  border: 1px solid var(--glass-border);
  cursor: pointer;
  transition: transform 0.1s ease;
}

.client-ticket-item:active {
  transform: scale(0.98);
}

.client-ticket-item__status {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  margin-top: 6px;
  flex-shrink: 0;
}

.client-ticket-item__status--open { background: var(--col-open); }
.client-ticket-item__status--progress { background: var(--col-progress); }
.client-ticket-item__status--resolved { background: var(--col-resolved); }

.client-ticket-item__body {
  flex: 1;
  min-width: 0;
}

.client-ticket-item__subject {
  font-size: 0.88rem;
  font-weight: 600;
  line-height: 1.3;
}

.client-ticket-item__meta {
  font-size: 0.72rem;
  color: var(--tg-theme-hint-color, var(--hint-color));
  margin-top: 3px;
}

.client-ticket-item__prio {
  font-size: 0.68rem;
  font-weight: 700;
  text-transform: uppercase;
  padding: 2px 7px;
  border-radius: 999px;
  background: rgba(148, 163, 184, 0.2);
  color: var(--prio-normal);
  flex-shrink: 0;
  margin-top: 3px;
}

.client-ticket-item__prio.is-high,
.client-ticket-item__prio.is-emergency {
  background: rgba(248, 113, 113, 0.18);
  color: var(--prio-high);
}

.client-detail-grid {
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.client-detail-row {
  display: flex;
  flex-direction: column;
  gap: 3px;
  padding: 10px 14px;
  border-radius: 12px;
  background: var(--card-bg);
  border: 1px solid var(--glass-border);
}

.client-detail-row__label {
  font-size: 0.72rem;
  font-weight: 700;
  color: var(--tg-theme-hint-color, var(--hint-color));
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.client-detail-row__value {
  font-size: 0.92rem;
  font-weight: 500;
  -webkit-user-select: text;
  user-select: text;
}

.client-empty {
  text-align: center;
  padding: 40px 16px;
  color: var(--tg-theme-hint-color, var(--hint-color));
}

.client-empty__icon {
  font-size: 2.5rem;
  margin-bottom: 12px;
}

.client-empty__text {
  font-size: 0.92rem;
  font-weight: 500;
}

.analytics-toolbar {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-bottom: 10px;
}

.analytics-summary {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 10px;
  margin-bottom: 10px;
}

.metric-tile {
  min-height: 78px;
  padding: 12px;
  border-radius: 12px;
  border: 1px solid var(--glass-border);
  background: var(--glass-bg);
  box-shadow: var(--glass-shadow);
  display: flex;
  flex-direction: column;
  justify-content: space-between;
  min-width: 0;
}

.metric-tile__label {
  color: var(--tg-theme-hint-color, var(--hint-color));
  font-size: 0.74rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.metric-tile__value {
  font-size: 1.35rem;
  line-height: 1.05;
}

.analytics-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
  overflow-y: auto;
  padding-bottom: 8px;
  -webkit-overflow-scrolling: touch;
}

.analytics-panel {
  min-height: 280px;
  padding: 12px;
  border-radius: 12px;
  border: 1px solid var(--glass-border);
  background: var(--glass-bg);
  box-shadow: var(--glass-shadow);
  display: flex;
  flex-direction: column;
  min-width: 0;
}

.analytics-panel--wide {
  grid-column: span 2;
}

.analytics-panel__head {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 10px;
  margin-bottom: 8px;
}

.analytics-panel__head h2 {
  font-size: 0.92rem;
  font-weight: 700;
}

.analytics-panel__head span {
  color: var(--tg-theme-hint-color, var(--hint-color));
  font-size: 0.76rem;
  white-space: nowrap;
}

.chart-box {
  position: relative;
  flex: 1;
  min-height: 220px;
}

.chart-box canvas {
  width: 100% !important;
  height: 100% !important;
}

@media (max-width: 720px) {
  body { padding: 8px; }
  .kanban-board {
    grid-template-columns: repeat(3, minmax(78vw, 1fr));
  }
  .kanban-column {
    max-height: calc(100dvh - 150px);
  }
  .view-switch {
    width: 100%;
  }
  .view-switch__btn {
    flex: 1;
    padding: 8px 10px;
  }
  .analytics-summary {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
  .analytics-grid {
    grid-template-columns: 1fr;
  }
  .analytics-panel,
  .analytics-panel--wide {
    grid-column: auto;
  }
}

/* === Bloque B — IA Resumen y Sentimiento === */

.ai-actions {
  display: flex;
  gap: 8px;
  margin-bottom: 14px;
}

.ai-result {
  padding: 14px;
  border-radius: 12px;
  border: 1px solid var(--glass-border);
  background: var(--card-bg);
  margin-bottom: 12px;
}

.ai-result__header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 10px;
}

.ai-result__badge {
  font-size: 0.72rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  padding: 3px 10px;
  border-radius: 999px;
  background: rgba(139, 92, 246, 0.18);
  color: #a78bfa;
}

.ai-result__model {
  font-size: 0.7rem;
  color: var(--tg-theme-hint-color, var(--hint-color));
}

.ai-result__body {
  font-size: 0.9rem;
  line-height: 1.5;
  color: var(--tg-theme-text-color, var(--text-color));
  -webkit-user-select: text;
  user-select: text;
  white-space: pre-wrap;
}

.ai-result__body.is-loading {
  color: var(--tg-theme-hint-color, var(--hint-color));
  font-style: italic;
}

.ai-result__sentiment {
  margin-top: 12px;
  padding-top: 12px;
  border-top: 1px solid var(--glass-border);
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}

.ai-sentiment__label {
  font-size: 0.78rem;
  font-weight: 600;
  color: var(--tg-theme-hint-color, var(--hint-color));
}

.ai-sentiment__value {
  font-size: 0.82rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  padding: 2px 8px;
  border-radius: 999px;
}

.ai-sentiment__value.is-positive {
  background: rgba(52, 211, 153, 0.18);
  color: var(--col-resolved);
}

.ai-sentiment__value.is-neutral {
  background: rgba(148, 163, 184, 0.2);
  color: var(--prio-normal);
}

.ai-sentiment__value.is-negative {
  background: rgba(248, 113, 113, 0.18);
  color: var(--prio-high);
}

.ai-sentiment__meter {
  flex: 1;
  min-width: 80px;
  height: 6px;
  border-radius: 999px;
  background: rgba(148, 163, 184, 0.2);
  overflow: hidden;
}

.ai-sentiment__fill {
  height: 100%;
  border-radius: 999px;
  transition: width 0.4s ease, background 0.4s ease;
}

/* === Bloque E — Háptica y QR === */

.btn-ghost.is-qr-active {
  background: var(--accent-gradient);
  color: #fff;
  border-color: transparent;
}

/* === Bloque G — PWA Offline === */

.offline-banner {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 8px 14px;
  border-radius: 12px;
  background: rgba(248, 113, 113, 0.14);
  border: 1px solid rgba(248, 113, 113, 0.35);
  color: var(--prio-high, #f87171);
  font-size: 0.82rem;
  font-weight: 500;
  text-align: center;
  animation: offline-slide-in 0.25s ease;
}

.offline-banner[hidden] {
  display: none;
}

.offline-banner__dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--prio-high, #f87171);
  box-shadow: 0 0 0 0 rgba(248, 113, 113, 0.6);
  animation: offline-pulse 1.6s ease-out infinite;
}

@keyframes offline-pulse {
  0% { box-shadow: 0 0 0 0 rgba(248, 113, 113, 0.6); }
  70% { box-shadow: 0 0 0 8px rgba(248, 113, 113, 0); }
  100% { box-shadow: 0 0 0 0 rgba(248, 113, 113, 0); }
}

@keyframes offline-slide-in {
  from { opacity: 0; transform: translateY(-6px); }
  to { opacity: 1; transform: translateY(0); }
}

/* Atenúa acciones que dependen de red mientras se está offline. */
.is-offline .btn-primary[type="submit"],
.is-offline #uploadAttachments {
  opacity: 0.55;
}